Handmade Jewellery faqs

I’ve compiled some answers to your FAQs about my eco-friendly handmade jewellery. If there’s anything not covered here, just give me a shout!

I aim to ship items within 3-5 days of order, this may be longer for handmade jewellery items that are made to a specific size or customisation. For further information visit my delivery and returns page.
I’m currently only shipping within the UK. To find out why, and for further information on shipping and delivery, click here.
I understand that sometimes we change our minds, and I accept cancellations prior to an order being dispatched (with the exception of personalised items).
When buying handmade jewellery gifts, there’s always a chance that your choice wasn’t quite the perfect fit. I accept returns and exchanges of non-personalised items within 14 days of purchase – as long as items are returned in their original packaging and postage is at your own expense.
For more information on cancellations and returns click here.
I’m always keen for my jewellery gifts to be keenly received so they can be treasured for a lifetime. If your question isn’t covered here please do drop me a message here.

The short answer is no. But for more information check out my jewellery care guide.
With the correct care your jewellery should last a lifetime. Have a read of my jewellery care guide to find out how best to keep your handmade jewellery pieces looking pristine.
All Sterling Silver and Gold Vermeil jewellery will be susceptible to some degree of tarnish over time. Find out how you can minimise tarnish and care for your jewellery here.

The best way to be sure of your ring size is to use a ring sizer, which are available to buy [here]. For more information on ring and bangle sizing please take a look at my size guides page.
The length chain you need is really a personal choice, but to find out what the different lengths might look like on, please have a look at my size guides page.

Gold Vermeil is a more luxurious and higher quality material than standard gold-plated jewellery. Find out everything you need to know on my ‘What Is Gold Vermeil?’ page.
All Black Octopus jewellery is hallmarked to meet the legal requirements in the UK. Have a look at my Hallmarking page to find out if you can expect to see a hallmark on your handmade jewellery piece.
Of course! For that special handmade jewellery gift that will be delivered by you in person, gift bags are available to add to your order. Alternatively, gifts can be wrapped and sent direct to the recipient, with a hand-written message included. Find out more about my gift-wrapping options on my Packaging Information page.
I’m always keen to help answer any questions you may have, please drop me an email and I’ll aim to get back to you as soon as possible.